Infiniti of Denver Testimonials

Terry,

I didn't get a chance to see you when I came back to pick up the FX...

I wanted to thank you again for your tremendous support in helping me
find a new car. Hands down, you are the best sales person I have ever
dealt with when buying a new vehicle!!  I appreciate your knowledge of
Infiniti's product, your superior customer service and most of all your
pleasant and witty personality!!

I absolutely LOVE my new FX... it is everything I expected it to be plus
a whole lot more!!   What a beauty she is... THANK YOU!

Sorry for being such a pain in your neck with my change in decision
moving from the G37x to the FX35, I truly appreciate all that you and
your entire team did to help support getting me into the right vehicle
for myself and my family.   Please thank your sales manager and your
finance team on my behalf.   I will definitely send business your way
and I will certainly look to you and your dealership for future
purchases!

All the best to you Terry!

Regards,
Tiffiny
May 2010

- Tiffiny, May 2010

April 8, 2010

Chris,

My name is Vadim K, (David for short) and I was in your facility the other day looking at cars. I have always been skiptical about dealerships due to my prior experiences. Yesterday my entire philosophy had changed. Not only did I find an AMAZING car at a great value (g35x), but also received the BEST customer service I have ever seen. Hal Taxin was helping me find the car or my dreams and he also did a phenomenal job. He was very respectful and not pushy, and made all of the necessary accomodations. I am VERY happy that I bought a car from you guys and look forward to driving Infiniti for a while. As always I will recommend this place to EVERYONE I know. Thanks for everything. I also work in an industry where customer service is crucial so I was very impressed with everyone down there.

Vadim K

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July 21, 2009

Mr. Chris Smith

Infiniti of Denver

2990 South Havana

Aurora, Colorado 80014

Mr. Smith,

You may remember that four years ago, when I leased an automobile from your firm, there were some issues that your firm quickly resolved. It is sometimes difficult to fully appreciate the true worth of a company if everything goes as planned. But when there are problems, you learn the value and integrity of both the company and the people involved by how they address the issues. Mr. Smith, you and everyone in your company, have turned a disgruntled individual in a very loyal customer by your commitment to doing the right thing. The most amazing part of this process was that everyone at your company acted without reservation or qualifications.

So, the worth of your company became very evident by your actions. And I understand that you now own the company. Congratulations for realizing that tremendous accomplishment. Another observation is that your firm seems to continually improve and I can only assume that is indicative of your influence and control since you are now the owner.

Obviously any company is made up by the people involved and you have some great people working there. Eric Tuxhorn is such a tremendous asset to your firm. His follow through and great customer service make it a pleasure to do business with him. I have just received my second vehicle from your firm and this experience has also been a pleasure. Terry Inghilterra and Tony Drees made the buying experience fun and rewarding. Their knowledge and attention to detail, while impressive, was secondary to their great attitude and great service. I also appreciated Jessi Heyer staying rather late on a Saturday night to handle the paperwork.

So, once again thank you for a wonderful experience. It has been enjoyable and rewarding doing business with your firm.

Sincerely,

Michael H

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Dear Infiniti of Denver,

I am writing to thank Clark Hearold for his consistently courteous and high quality service. It is rare these days to work with someone of his top notch abilities and demeanor. I fell lucky to know him.

Margaret B

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Eric,

I wanted to let you know that I really appreciate all that you do for me when servicing my cars, and the excellent customer service that you provide. It is always a pleasure doing business with you.

Stephanie

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Chris,

I just wanted to thank you again for all your help.  Believe it or not, I just got a check in the mail from IFS for the insurance overage amount.  Your letter was obviously instrumental in getting this done. I hope you received the money owed to you long ago. 

We are and will be loyal Infiniti of Denver customers for years to come, and will do our best to make sure our friends are as well!

Sincerely,

Jack and Lisa S.

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Mr. Smith,

Last December I saw an Infiniti of Denver ebay listing for a 2007 Toyota 4Runner. The photos of this SUV got my attention.  I had a couple of phone conversations with Brandon Mutch who was very forthcoming and accurate in his responses. A deal was made over the phone to purchase this 4Runner. My wife thought I was nuts buying it sight unseen.  I felt comfortable doing so, because we had good experiences previously when purchased a Q45 from West Houston Infiniti and a QX4 from Red Noland Infiniti in Colorado Springs. 

Brandon picked us up at DIA and took us to your dealership to finalize the purchase. When we saw the 4Runner,  it looked new and drove like new, exceeding our expectations. When we talked with John Freund, he was able to get us a loan 60 basis points lower than we had from my credit union. Everyone we interacted with was professional and customer focused.

The bottom line is that we are totally satisfied customers.

Sincerely,

Larry & Joan L.

Santa Fe, NM

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