So you can still find luxury from home!
With the spread of COVID-10, we are facing new challenges and responsibilities in health and safety. To reduce the risk of infection and transmission in our workplace and in interactions with our clients, INFINITI OF DENVER is following the recommendations published by the Center of Disease Control and Prevention and doing everything in our power to ensure your safety.
However, we also know that life doesn’t stop moving forward, and because of that, we are going above and beyond to make sure you still get the service you need despite these challenging times.
- Our employees will be staying home if they are experiencing flu-like symptoms, respiratory illness, fever, cough or shortness of breath.
- We are educating our employees about precautions they can take to prevent the spread of this disease, including avoiding touching face, eyes, nose and mouth as much as possible and washing hands frequently.
- Hand sanitizer, disinfecting wipes, tissues, soap and water are maintained in our workplace.
- Common areas and surfaces are being kept clean, and we are sanitizing the steering wheel, center console, turn signals, wiper stock and door panels of each vehicle during our complimentary car wash.
Vehicle Service Precautions:
- We are OPEN regular business hours in our Service and Parts Departments. We are open Monday-Friday 7am-6pm and Saturday 8am-5pm to service your vehicles
- We will increase our loaner fleet to assist with customers in service during this time.
- We are offering pick up and delivery of your vehicles to service them.
- We follow each vehicle service appointment and delivery with comprehensive sanitizing processes to eliminate contamination between driver transitions.
Vehicle Purchase Precautions:
Our sales department is preparing to reopen our showroom on Saturday, May 9th with guidelines from the Tri-County Health. We are approaching this situation with a high level of respect and caution.
- We will be practicing social distancing. Access to hand sanitizer, disinfectant wipes, masks & gloves will be available
- We have a scheduled daily cleaning & additionally, we will be cleaning offices after a customer has left.
- We will still be conducting customer self test drives.
- To limit exposure, we ask that you do not bring additional guests to your appointments unless absolutely necessary.
- We encourage scheduling your appointment so we can have the car sanitized and ready for you to see.
- Masks are recommended. If you need one, please let your sales person know.
If you will still like to shop & buy from home, we do have the INFINITI OF DENVER Car ON-Demand Concierge Program. Shop On-Line or by Phone with free home delivery anywhere in Colorado. Call us today at 303-671-6000
IFS Customer Assistance:
We understand the uncertainty created by the coronavirus (COVID-19) crisis and want our retailers to be aware of the assistance we are implementing for IFS customers who may be impacted.
- Customer Communications
The following announcement is now available on infinitifinace.com:
“We’re here to help. If you are affected by the COVID-19 virus or the TN tornadoes and need assistance with your IFS account, please call 1-800-627-4437 or chat with an online representative.”
- Customer Payment Assistance
Customers who need assistance should contact IFS at the phone number above to discuss their options. Customer Service will offer payment extensions allowing retail and lease customers to defer their payment(s) based on each customer’s current situations. Please note that wait times for an agent can be longer than expected due to the high volume of calls.
- 90-Day Delayed Payment Option for New Special APR Customers & CPO Vehicles
To lend additional support during this period, IFS is offering a Special 90-Day Delayed Payment Option to qualified customers who purchase any new INFINITI financed with Special APR or Retailer Choice APR. Maximum term is 72 months. Please see bulletin 20-8-0160 for complete program rules. IFS is also offering to qualified customers who purchase any Certified Pre-Owned INFINITI financing with CPO Special APR.
- INFINITI just announced a FLEXIBLE LEASE BONUS: No Payment for up to 90-days/3months
Please call as at 301-671-6000 to make arrangements. We hope this will soon pass and our goal is to make sure everyone stays safe and healthy.