In the ever-evolving automotive industry, reputation is everything. It's the driving force behind brand loyalty, customer trust, and business growth. And this year, INFINITI OF DENVER has made a significant mark by being named an Industry Leader in the 2023 Automotive Reputation Report.
The report, released by Reputation.com, is a comprehensive analysis of automotive dealers and brands. It uses a unique, AI-powered metric called the Reputation Score to gauge brand health and business performance at both the brand and location levels. This score is a testament to a brand's commitment to its customers, its service quality, and its overall digital presence.
INFINITI OF DENVER was #1 INFINITI Dealer in the West Region and #1 INFINITI dealer in Colorado. This achievement is not just a number but a reflection of the dealership's unwavering dedication to its customers. It signifies INFINITI OF DENVER's leadership in customer sentiment and online reputation, two critical factors in today's digital age.
"Receiving this recognition from Reputation.com is a testament to the dedication, passion, and hard work of our entire team at INFINITI OF DENVER. We've always believed in putting our customers first, and this award reaffirms our commitment to delivering unparalleled service and excellence. It's an honor to be named an industry leader, and we promise to continue driving forward with the same zeal and commitment to our community and customers." Chris Smith, Owner of INFINITI OF DENVER.
The 2023 Automotive Reputation Report is more than just a ranking. It's an in-depth look into the pulse of the automotive industry, highlighting the top public and private dealer groups in the U.S. The report assigns a Reputation Score based on feedback from thousands of consumers, making it an invaluable tool for understanding the auto-buying experience from acquisition to loyalty.
Joe Fuca, Reputation CEO, aptly puts it, "A car is one of the most significant purchases many consumers make, and they are willing to pay more - meaning where they buy their car matters now more than ever." He further praises INFINITI OF DENVER's efforts, stating, "INFINITI OF DENVER has set itself apart by engaging with and taking action from customer feedback like online reviews, establishing itself as one of the top dealers in the industry."
The Reputation Score, ranging from 0 to 1,000, is a holistic index of a business's digital presence across over 70 industries. It's calculated based on various factors, including overall review sentiment on review sites, business listing accuracy, and other indicators that mirror consumers’ experiences and opinions, both online and in-person.
INFINITI OF DENVER is luxury that goes beyond the drive.